The Dog Hoose only allows payment via PayPal for goods online, the following cards are accepted in store:
Visa / Delta / Electron
MasterCard / Eurocard
Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.
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1 When you return a product to us pursuant to Terms and Conditions part 10 (in addition to your statutory rights):
11.1 If the goods are defective, we will examine the returned goods and will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and excludes the cost incurred by you in returning the item to us.
11.2 Please ensure that you return goods to us within 14 days of your cancellation of the Contract. This does not affect your statutory rights where the goods are faulty or not as described.
11.3 We are unable to offer a refund on personalised, custom made or made-to measure goods made to your specification (such as pet id tags) unless the goods are defective. If you claim the goods are defective, we will examine the goods and condition 11.1 will apply.
11.4 Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.